Fair, respectful and flexible.

Cancellation and Rescheduling Notice

If you need to cancel or reschedule your service, please let us know as early as possible.

• We ask for at least 48 hours' notice for cancellations or changes to your appointment.
• Cancellations and rescheduling requests with less than 48 hours' notice may be treated as short-notice cancellations.
• We understand that emergencies, illness, family needs, and disability-related circumstances can happen. These situations will always be considered with care and discretion.

How to Cancel or Reschedule

• Please cancel or reschedule using your usual agreed communication method, such as text message, phone call, email, or WhatsApp.
• Your cancellation or rescheduling request is considered received once it has been acknowledged by Space & Time by Evgeniya.

Short-Notice Cancellations

A short-notice cancellation may apply when:

• the service is cancelled with less than the required notice
• the appointment is changed at the last minute
• we arrive and cannot access the property
• no one is home or available to let us in
• we cannot safely access the home or provide the agreed service
• the environment is not safe for the service to be completed that day, such as hazards, aggression, exposed sharps, or other safety risks
• the agreed service cannot go ahead for reasons outside our control

Access Delays

• Please make sure we can access the property at the agreed appointment time.
• If access is delayed, the service may still need to finish at the original scheduled time, and the full booked time may still be charged.
• This helps us stay on schedule for other clients.

NDIS Participants

For NDIS participants, short-notice cancellations are managed in line with the current NDIS Pricing Arrangements and Price Limits, where applicable. A short-notice cancellation may be charged if:

• the cancellation falls within the current NDIS short-notice cancellation rules
• the service was agreed to in advance
• the worker's time had been set aside for the participant
• Space & Time by Evgeniya is unable to fill the appointment with another client
• the charge is allowed under the participant's Service Agreement and current NDIS guidelines

Private Clients

For private clients, cancellations or rescheduling requests with less than 48 hours' notice may incur a cancellation fee, up to the value of the booked service. We will always consider genuine emergencies and unexpected circumstances before applying a fee.

Repeated Cancellations

If cancellations or last-minute changes happen regularly, we may discuss a different schedule or service arrangement that works better for both sides. This helps keep services reliable, fair, and manageable for all clients.

Our Approach

We understand that clients may be managing busy households, disability-related needs, health issues, family responsibilities, or unexpected life events. Our goal is not to make things harder. It's to keep communication clear, respectful, and practical, so we can continue providing reliable support.